Alexandra Central Mall (Next to Ikea Alexandra)
321 Alexandra Road, #02-11 Singapore 159971
Tues-Fri: 10:00am – 6:00pm (By Appointment only) | Sat-Sun 10:00am – 5:00pm
Close on Mondays
Thank you for taking time to browse the Terms and Conditions of Little Cookhouse.
We strongly believe in providing good user experience and transparency to our users. Therefore we have written an easy to understand terms and condition section to keep you informed with our policies.
The current payment modes offered are:
1. PayNow to Little Cookhouse UEN: 53335426M
2. Internet BANKING/ATM transfers to Maybank Current 04191075535
Once payment is made, please inform us so that we can verify and process your order. Do note that it may take us up to 24hrs to verify your payment.
Upon receipt of payment, a confirmation email will be send to your registered email address.
B. ORDER CHANGES, CANCELLATIONS AND REFUNDS
B1. Order Changes
Please contact us if you would like to add, remove or make changes to the items from your order. You can simply reply to the email notification sent to you so that we can assess the order details readily.
For changes >72hrs (3 days) from the appointed class date – You can change to another class within 1 month from the requested date of change. In the event the requested change is to one of a higher value, a top up will be required. Once confirmed, the new class cannot be changed again, but can be transferred to another child if the original child is unable to attend due to unforeseen circumstances.
For changes <72hrs (3 days) from the appointed class date – We seek your understanding that only 70% of the class fee can be returned in the form of credits to be used in another class, as resources and ingredients are already committed in preparation for the class.
B2. Order Cancellations and Refunds
We really hate to see you missing out on our fun-filled classes! But we do understand sometimes unforseen circumstances may arise. A full cash refund can be processed if we are informed 14 days before the scheduled class. Otherwise, you can choose to attend another class within 1 month from the requested date of change, as per our Order Changes >72hrs T&Cs listed above.
For event bookings (eg. birthday parties, private baking session), cancellation within 14 days of event date will result in a full forfeit of the deposit sum. We seek your understanding that as we have blocked off our classes for your event, we are unable to waive off this charge due to the loss of income from the event booking.
C. WHEN USING OUR SITE
We take pride in doing up our website and our materials. Please refrain from reusing any part of our website content without permission. Our website and blog may contain downloadable and printable materials, and should not be used for commercial purposes, whether partially or whole.
The content and materials are strictly for personal use, which means:
– you are a teacher and you are using the materials in a classroom setting
– you are a parent and you are using the materials with your children at home
Please print or reproduce the materials without the intention to hide our watermark on the materials. Please give us our due credits to show your support for our website.
D. WHEN ATTENDING OUR CLASSES AND ACTIVITIES
As Little Cookhouse works with children of varying ages, at any event or class, parents are advised to look after their children to their discretion. We will not be held liable for any accidents and injuries that occur at any time of the event due to their negligence.
We will not be liable for any health issues, accidents or injuries from using our baking and cooking products. Any lapse in quality of products should be feedback to us at firstname.lastname@example.org so that we can investigate with our suppliers.
While our activities are designed for children, any materials used during our activities should not be used out of its recommended purposes. If any child has accidentally ingested any craft materials, we advise that the child stop participation and seek help from a health professional immediately .
Children attending our classes should already be three years old and above at time of registration. This is to ensure more effective learning through our age-appropriate activities.
Children below the age of 6 should always be accompanied by a caregiver or parent, unless explicit consent has been given by the teacher/staff of the class.
We reserve the right to discontinue the child’s participation in our activities should we deem it unsuitable or dangerous for the child.
We will start our classes on time and we are unable to accommodate late comers, therefore we advise our attendees to arrive 5 minutes prior to their scheduled session. In the event that you are unable to attend your scheduled session and would like to reschedule, please inform us earlier and we will attend to you on a case-to-case basis.